Shipping Policy

Last updated: October 15, 2026

Thank you for shopping with Oak & Ember. This policy explains how we ship your order, the associated costs, and what you can expect after making a purchase.

Order Processing

Unless otherwise stated on our website, orders are processed within 3 business days (excluding public holidays).

Orders placed after 12:00 PM, on weekends, or on public holidays may not be processed until the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched, provided the shipping method supports tracking.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once your order has been dispatched. They may be affected by carrier delays, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available for certain orders, as indicated at checkout.

Customs, Taxes, and Other Applicable Charges in the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, customs duties, and import charges. Where possible, these charges are calculated and collected at checkout. If taxes or customs duties are charged at checkout, this will be clearly indicated before you place your order. If these charges are not collected at checkout, they may need to be paid before or upon delivery and are the responsibility of the customer, unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, customs clearance fees, or carrier handling fees may become payable when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the responsibility of the customer, unless checkout explicitly states that duties and taxes have been prepaid.

Customs clearance may also affect delivery times. We recommend checking your local import regulations before placing an order.

Customs, Taxes, and Other Applicable Charges in the European Union

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, and customs clearance or carrier handling fees. Where possible, applicable taxes, customs duties, and import charges are calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may need to be paid before or upon delivery. These charges are the responsibility of the customer, unless otherwise stated.

If checkout indicates that duties and taxes have been prepaid, your order will be shipped with these charges already settled. No additional import charges will then be collected upon delivery. If checkout does not indicate that duties and taxes have been prepaid, you may be required to pay VAT, customs duties, import taxes, customs clearance fees, or carrier handling fees, either before or upon delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs clearance may also affect delivery times.

Order Tracking

Once your order has been dispatched, we will email you a confirmation with a tracking number and link, where applicable. Please note that tracking information may take some time to update after you receive it.

Shipping Destinations

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

International orders may be subject to customs duties, import taxes, levies, and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please carefully check your delivery address at checkout. If you need to make any changes, contact us as soon as possible.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us. We will assist you in resolving the issue with the carrier.

Order Changes and Cancellations

If you would like to change or cancel your order, please contact us as soon as possible. We may still be able to make changes before your order has been dispatched. Unfortunately, once your order is in transit, changes or cancellations are no longer possible.

Refunds for cancelled or delayed orders will be processed as quickly as possible through the original payment method, where applicable.

Questions?

Please contact our team at johan@oak-ember.nl.